The Missing Layer in Employer Healthcare
Not a member and interested in attending? Contact Emily Commer!
Healthcare benefits usage is inherently episodic. Employees don’t think in benefits categories—they think about the problem they’re trying to solve.
Nearly 50% of employers are evaluating point-solution consolidation, yet many may be solving for complexity rather than the root cause of low utilization. Why do employees continue to struggle to engage despite growing investments in benefits, navigation, and digital health solutions?
Traditional benefits platforms were built on the assumption that employees would proactively seek out information. In reality, employees look for help only when a need arises—and that’s often when critical information is hardest to find.
You’ll learn:
- Why utilization remains low despite significant investments in benefits technology
- Why consolidation alone may not solve the employee engagement challenge
- How leading employers are rethinking benefits intelligence to deliver guidance in moments of need
Speakers
Lorna Borenstein
Lorna Borenstein is the founder and CEO of Grokker, an employee health operating system that helps large employers solve benefits underutilization, rising healthcare costs, and employee disengagement. Grokker unifies award-winning wellbeing programs with HIPAA-compliant AI to deliver real-time guidance, lowest-acuity care pathways, and precise benefits navigation—helping employees take the right action at the right time while reducing employer spend.
Lorna founded Grokker over 13 years ago to address a persistent gap she saw across organizations: employees overwhelmed by benefits and employers paying for programs no one used. She built Grokker to apply AI-driven intelligence and engagement science to bridge that gap—turning wellbeing and benefits into something people actually use.
A seasoned technology executive, Lorna previously held senior leadership roles at HP, eBay, and Yahoo, where she launched and scaled global products. She is the author of It’s Personal: The Business Case for Caring, a frequent contributor to Forbes, and has been featured in Bloomberg, Fast Company, Entrepreneur, and SHRM. She speaks globally on the future of work and employee health and was named an International Business Times “Social Capital” CEO.
Before entering tech, Lorna practiced law in both the U.S. and Canada and holds multiple law degrees.
Ollie Mittag
Ollie brings 10+ years of experience in healthcare, tech, and SaaS, with a focus on enterprise sales, benefits innovation, and digital health strategy. Partners with HR and Total Rewards leaders to deploy AI-powered solutions that simplify benefits navigation, boost engagement, and drive measurable outcomes. Known for his consultative approach and success in helping employers streamline benefits delivery and reduce administrative complexity.