AI That Delivers: Real-World Results from Benefits & Employee Experience Teams in Action
Not a member and interested in attending? Contact Emily Commer!
Rising costs, fragmented point solutions, and low employee engagement are making benefits administration more challenging than ever. HR Benefits and Employee Experience teams are under increasing pressure to demonstrate ROI—but limited resources and legacy systems make real progress difficult.
Discover how one employer tackled benefits complexity with AI—reducing HR load, boosting employee engagement, and proving real impact.
You’ll learn:
- Where AI can streamline benefits communication, decision support, and utilization
- How to integrate AI into existing workflows without overhauling your tech stack
- What metrics to track when evaluating AI’s impact on satisfaction and retention
- How to build trust and transparency when rolling out AI to your workforce
This session delivers real-world examples, hands-on guidance, and a practical framework for making AI work—right now.
Moderator
Janaera J. Gastón, MPA - Vice President, Programs and Conferences
Janaera Gastón provides oversight for content, design and execution of NEBGH’s educational programs and managing related strategic partnerships.
Prior to joining NEBGH, Janaera worked for two New York City public hospitals as the special assistant to the deputy chief financial officer at Coler-Goldwater Memorial Hospital and as a human resources manager at Kings County Hospital Center.
Janaera has represented NEBGH on advisory boards and guest lectured at local colleges presenting the employers’ role in health care. She has served on several local not-for-profit boards.
She received her B.A. from Syracuse University and her M.P.A. from the City University of New York, Baruch College of Public Affairs.
Speakers
Lorna Borenstein
Lorna is the Founder and CEO of Grokker, an award-winning company transforming employee wellbeing. Grokker combines expert-led content with GrokkyAi — a conversational benefits agent that delivers instant, personalized health and benefits guidance — and simplifies how employees navigate their benefits. Before launching Grokker, Lorna held senior product roles at HP, eBay, and Yahoo, and began her career practicing law in both the U.S. and Canada. She holds multiple patents in tech innovation and has a reputation for being a true force in the future-of-work space. Lorna’s also the author of It’s Personal: The Business Case for Caring—a great read, especially for anyone thinking about how culture and care impact performance. She’s a workplace culture thought leader, Forbes contributor, and frequent voice in top outlets like Bloomberg, Fast Company, Entrepreneur, and SHRM.
Ollie Mittag
Ollie brings 10+ years of experience in healthcare, tech, and SaaS, with a focus on enterprise sales, benefits innovation, and digital health strategy. Partners with HR and Total Rewards leaders to deploy AI-powered solutions that simplify benefits navigation, boost engagement, and drive measurable outcomes. Known for his consultative approach and success in helping employers streamline benefits delivery and reduce administrative complexity